1. Check your water level. If the water is too full, the mist will not come out strongly. We recommend filling the water slightly below the max fill line.
2. Make sure the unit is sitting on a hard, flat surface. Do not place it on the floor, or something soft, like a towel that could absorb the ultrasonic vibrations.
3. Make sure the unit is not sitting directly under an air vent or fan that may be dispersing the mist.  
4. Always switch off the main wall plug before taking the cord to avoid short circuits.  

To extend the life of your diffuser, please be certain to use only 100% Pure Essential Oils. by doing so, it will ensure your unit qualifies for any future warranty claims. Any use of Fragrance Oils will void our warranty due to synthetic ingredients used. We've included a few directions below, to help with the maintenance of your diffuser.

PROBLEM WITH NIGHTLIGHT

Reboot the unit by completely unplugging at the wall, waiting 5 minutes then replugging. This will reset the unit.

WHITE NOISE TURNING OFF

Please ensure you have not inadvertently set the unit on a timer; set to continuous mode. 

CLEANING METHOD

To clean, pour enough distilled white vinegar inside the empty water tank to cover the base of the tank. Let soak overnight. Rinse with warm water (being sure to avoid getting water into the air vent opening at the top of the tank). Take something soft such as a cotton swab or cotton ball and gently wipe up around the ceramic diffusing disc at the bottom of the tank. Refill with water, making sure the level is noticeably below the max fill.

AIR DRYING METHOD

When adding water, be sure to avoid any water getting into the air vent opening at the top of the water tank. That opening leads directly to the electronics, the unit will not function correctly if they get wet. To be on the safe side, try air drying your unit by removing the top, flipping the base upside-down and letting air dry for at least 48hrs. When you go use again, be mindful of that air vent opening and make sure the water level is noticeably below the max fill indicator.