Lay-by Instructions

If you would like to pay by lay-by please purchase your order through our website www.sleepytot.co.nz comment in the shipping conditions / notes LAYBY then push the bank transfer option.

Use the order number and name for each payment so we can keep track. 20% deposit with the remaining amount paid over 10 weeks. A $10 admin fee will be taken from any monies already paid if the order is cancelled.  Please note we do not send out automated messages with your balance. We will send your order out when you have paid for it in its entirety.  If you would like products sent out as they are paid we charge an additional $5 each package to cover our shipping costs.

Which courier do we use?

Sleepytot New Zealand uses Poste Haste Couriers, NZ Couriers and Castle Way Couriers. Most of our parcels will be sent on overnight delivery, however please allow up to 3 working days for courier delays and stock availability.

Shipping is $5.00 flat rate for every NZ order including rural delivery. On average, the cost of delivery is higher for each individual delivery however the excess is payable by Sleepytot New Zealand.

Free Shipping for NZ orders 100.00 and over. (Mainland NZ only please – email us for a quote otherwise).

Once your order has been completed (payment has cleared and your order packaged) you will be sent an automated email from our courier service once they have collected your order. (please check your spam if you haven’t received it). You will receive another email prior to delivery, and then again when your item has been delivered. No PO Boxes please, we can only courier to a physical address.

International Shipping:

Australia flat rate $10.00 tracked. We now ship to most counties; Europe, Ireland, UK, USA, Canada, Hong Kong and Singapore – flat rate of $20.00 tracked. Please note we cannot sell Lulla Doll to Australia, please contact Sleep Tight Babies to place your order. Delivery time for International deliveries is 3-10 working days.

Sleepytot NZ is not liable for any international customs/duty/import taxes and fees.

Please note we will not be selling Lulla Dolls to Australia due to our contract requirements. Please contact Sleep Tight Babies to order your Lulla Doll.

Delivery times:

Packages to urban areas are often delivered on an overnight service, provided the items ordered are in stock and your order is placed before 1.30pm.

We aim to have your package out to you 1-2 working days after you have ordered it.

However please allow 3 working days for delivery, as this covers busier times, items out of stock for a day or two and busy times with the courier companies.

Our standard delivery service is signature required. Please make the necessary notes if you wish the courier to leave your parcel in a safe and secure area at your given address.

Rural delivery

We do not pass on the additional charge that we are charged for delivering to rural delivery addresses.

Please ensure that you do specify in your address if your address is rural delivery. If you don’t tell us you are rural delivery, we do not know to put the correct ticketing on your package and this can lead to a delay.

If we do not use a rural delivery sticker on your package when it should be used, we are charged an additional $5 fee for under-ticketing!

Returns & Exchanges

30 day returns.

You’re most welcome to return for exchange or credit up to 30 days from purchase. Returned items must be unused and unworn items, in perfect condition including the packaging.

Shipping is not refundable on returns. Postage both ways will be at the buyers expense. Please note because we subsidise the cost of shipping, Sleepytot NZ reserves the right to deduct the true cost of the delivery to the customer including when they receive free shipping when spending over $100.00.

Sorry we can’t accept change of mind returns where the item has been used.

As from the 26/03/2017 no sale items can be returned, however Sleepytot will honour our obligations under Consumer Guarantees Act.

Faulty or damaged items:

Very occasionally a product may develop a manufacturers fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction, and often give you options to ensure you get the best outcome for you. Our preferred option is to replace the item for you. A refund will only be given if the product cannot be replaced. We can offer credits should you wish to purchase another item from our store.

We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described.

Please contact us with details of the fault including a photo if possible. Often this means we can send out your replacement before you return the faulty item, which means the problem is solved faster.

Sleepytot NZ reserves the right to obtain a copy of the receipt for proof of purchase.

Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

Electrical Items.

Change of mind electrical items can be returned for a STORE CREDIT ONLY and must be returned within 30 days.

Before returning a battery operated item which you consider faulty, we require that you have tested your item with a brand new set of high quality batteries, such as Every Ready GOLD, Energizer Plus or Duracell Plus. The majority of ‘faults’ are due to the use or poor quality batteries, such as using a mix of old and new batteries, using rechargeable batteries or cheap chain store or $2 shop batteries.

Please note LULLA doll will not work with generic batteries that are not of high quality. Likewise if the batteries have been sitting around for a while, this will effect the performance of Lulla.

Do not use Lithium batteries with any of our battery operated products including Lulla and the Baby Shusher. By doing so you will void your warranty. Use good quality rechargeable or alkaline batteries.