Lay-by Instructions

If you would like to pay by lay-by please purchase your order through our website www.sleepytot.co.nz using the Part Pay platform. Sorry we no longer accept traditional lay-by.

Which courier do we use?

Sleepytot New Zealand uses Poste Haste Couriers, NZ Couriers and Castle Way Couriers. Most of our parcels will be sent on overnight delivery, however please allow up to 3 working days for courier delays and stock availability.

Shipping is $5.00 flat rate for every NZ order including rural delivery. On average, the cost of delivery is higher for each individual delivery however the excess is payable by Sleepytot New Zealand.

Free Shipping for NZ orders 100.00 and over. (Mainland NZ only please – email us for a quote otherwise).

Once your order has been completed (payment has cleared and your order packaged) you will be sent an automated email from our courier service once they have collected your order. (please check your spam if you haven’t received it). You will receive another email prior to delivery, and then again when your item has been delivered. No PO Boxes please, we can only courier to a physical address.

International Shipping:

Australia flat rate $10.00 tracked. We now ship to most counties; flat rate of $10.00 tracked. Please note we cannot sell Lulla Doll or Baby Shusher to Australia, please contact Sleep Tight Babies to place your order. Delivery time for International deliveries is 3-10 working days.

Sleepytot NZ is not liable for any international customs/duty/import taxes and fees.

Delivery times:

Packages to urban areas are often delivered on an overnight service, provided the items ordered are in stock and your order is placed before 1.30pm.

We aim to have your package out to you 1-2 working days after you have ordered it.

However please allow 3 working days for delivery, as this covers busier times, items out of stock for a day or two and busy times with the courier companies.

Our standard delivery service is signature required. Please make the necessary notes if you wish the courier to leave your parcel in a safe and secure area at your given address.

International tracked Australia 3-6 working days, and rest of the world 6-10 working days.

Rural delivery

We do not pass on the additional charge that we are charged for delivering to rural delivery addresses.

Please ensure that you do specify in your address if your address is rural delivery. If you don’t tell us you are rural delivery, we do not know to put the correct ticketing on your package and this can lead to a delay.

If we do not use a rural delivery sticker on your package when it should be used, we are charged an additional $5 fee for under-ticketing!

Returns & Exchanges for Glow Dreaming – new edition (Dec 2017)

If you thought we were joking we weren’t!!

We strongly believe in the ability of Glow Dreaming to help your children sleep. If you are not 100% satisfied for any reason, we will be happy to provide a full refund (excluding return shipping) for any Glow Dreaming unit for up to 14 days from the day your Glow Dreaming arrives. Just makes sure you contact me at info@sleepytot.co.nz within the first 14 days to advise you’ll be returning your Glow Dreaming. We are quietly confident you won’t because you’ll all be sleeping.

Please make sure the returned product is carefully wrapped and provide a tracking number for all return items as we are not responsible for lost or damaged products that are being returned to us.  Note that any returns arriving in damaged condition will not be refundable. Please make sure that all of the pieces that you received come back including the Glow Dreaming unit, the cord, the twinkles oil and the small jug. If all items are not returned then there will be no refund. 

Please contact us before returning to ensure we are aware and prepared to deal with it as quickly and efficiently as possible.

Returns & Exchanges for other products

30 day returns.

You’re most welcome to return for exchange or credit up to 30 days from purchase. Returned items must be unused and unworn items, in perfect condition including the packaging.

Shipping is not refundable on returns. Postage both ways will be at the buyers expense. Please note because we subsidise the cost of shipping, Sleepytot NZ reserves the right to deduct the true cost of the delivery to the customer including when they receive free shipping when spending over $100.00.

Sorry we can’t accept change of mind returns where the item has been used.

As from the 26/03/2017 no sale items can be returned, however Sleepytot will honour our obligations under Consumer Guarantees Act.

Faulty or damaged items:

Very occasionally a product may develop a manufacturers fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction, and often give you options to ensure you get the best outcome for you. Our preferred option is to replace the item for you. A refund will only be given if the product cannot be replaced. We can offer credits should you wish to purchase another item from our store.

We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described.

Please contact us with details of the fault including a photo if possible. Often this means we can send out your replacement before you return the faulty item, which means the problem is solved faster.

Sleepytot NZ reserves the right to obtain a copy of the receipt for proof of purchase.

Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

Electrical Items.

Change of mind electrical items can be returned for a STORE CREDIT ONLY and must be returned within 30 days.

Before returning a battery operated item which you consider faulty, we require that you have tested your item with a brand new set of high quality batteries, such as Every Ready GOLD, Energizer Plus or Duracell Plus. The majority of ‘faults’ are due to the use or poor quality batteries, such as using a mix of old and new batteries, using rechargeable batteries or cheap chain store or $2 shop batteries.

Please note LULLA doll will not work with generic batteries that are not of high quality. Likewise if the batteries have been sitting around for a while, this will effect the performance of Lulla.

Do not use Lithium batteries with any of our battery operated products including Lulla and the Baby Shusher. By doing so you will void your warranty. Use good quality rechargeable or alkaline batteries.