If you would like to pay by lay-by please purchase your order through our website www.sleepytot.co.nz comment in the shipping conditions / notes LAYBY then push the bank transfer option.
Use the order number and name for each payment so we can keep track. 20% deposit with the remaining amount paid over 10 weeks. A $10 admin fee will be taken from any monies already paid if the order is cancelled. Please note we do not send out automated messages with your balance. We will send your order out when you have paid for it in its entirety. If you would like products sent out as they are paid we charge an additional $5 each package to cover our shipping costs.
Which courier do we use?
Sleepytot New Zealand uses Poste Haste Couriers, NZ Couriers and Castle Way Couriers. Most of our parcels will be sent on overnight delivery, however please allow up to 3 working days for courier delays and stock availability.
Shipping is $5.00 flat rate for every NZ order including rural delivery. On average, the cost of delivery is higher for each individual delivery however the excess is payable by Sleepytot New Zealand.
Free Shipping for NZ orders 100.00 and over. (Mainland NZ only please – email us for a quote otherwise).
Once your order has been completed (payment has cleared and your order packaged) you will be sent an automated email from our courier service once they have collected your order. (please check your spam if you haven’t received it). You will receive another email prior to delivery, and then again when your item has been delivered. No PO Boxes please, we can only courier to a physical address.
Australia flat rate $10.00 tracked. We now ship to most counties; Europe, Ireland, UK, USA, Canada, Hong Kong and Singapore – flat rate of $20.00 tracked. Please note we cannot sell Lulla Doll to Australia, please contact Sleep Tight Babies to place your order. Delivery time for International deliveries is 3-10 working days.
Sleepytot NZ is not liable for any international customs/duty/import taxes and fees.
Please note we will not be selling Lulla Dolls to Australia due to our contract requirements. Please contact Sleep Tight Babies to order your Lulla Doll.
Packages to urban areas are often delivered on an overnight service, provided the items ordered are in stock and your order is placed before 1.30pm.
We aim to have your package out to you 1-2 working days after you have ordered it.
However please allow 3 working days for delivery, as this covers busier times, items out of stock for a day or two and busy times with the courier companies.
Our standard delivery service is signature required. Please make the necessary notes if you wish the courier to leave your parcel in a safe and secure area at your given address.
We do not pass on the additional charge that we are charged for delivering to rural delivery addresses.
Please ensure that you do specify in your address if your address is rural delivery. If you don’t tell us you are rural delivery, we do not know to put the correct ticketing on your package and this can lead to a delay.
If we do not use a rural delivery sticker on your package when it should be used, we are charged an additional $5 fee for under-ticketing!